Purpose:

Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity. Advises and recommends to the Service Manager regarding technician skills and training needs.

Primary Responsibilities:

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
• May review repair orders for accuracy and completeness
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Inspects and repairs all special tools
• Recommends new tooling as required
• Advises Service Manager of all customer complaints
• Coordinates and schedules all in-house technician training
• Assists the Service Manager with coordinating and conducting quarterly safety meetings
• May fill the Service Manager role in their absence
• May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
• May approve the release of equipment for delivery to the customer
• May assist in providing performance feedback for service technicians and staff to the Service Manager
• May assist in the tracking and scheduling of Product Improvement Programs
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive equipment

Experience, Education, Skills and Knowledge:

• 7 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience leading a team and working cooperatively in a team environment
• Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates Degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred